Customer Service

Shipping & Delivery
We offer free delivery in Crown Heights on all orders $49 and more! You may also pick up your items from our Crown Heights location, just select 'pick up from store' upon checking out. You will receive an email when your order has been processed and ready to be picked up. All orders outside of Crown Heights are shipped via UPS or USPS. You may calulate the shipping fees by placing all your desired items in your shopping cart, then view your shopping cart and enter in your shipping country, state, and zip code to calulate your fees. Shipping times vary based on location. For UPS please see the map below, USPS Media Mail takes 2 - 8 business days. For orders shipped outside of the US: your order may receive additional customs, duties, and taxes fees from the government and/or the shipper, these charges are a seperate fee from our shipping charges and we have no control over them. IF YOU ARE SHIPPING OUTSIDE OF AMERICA, INCLUDING CANADA, PLEASE CONTACT US PRIOR TO PLACING YOUR ORDER! 
Returns & Replacements
All return claims must be made within 7 days upon receiving your order. THERE ARE NO REFUNDS ON ENGRAVING ORDERS. It is the customer's responsibility to pay for shipping fees to return the item. If you desire to return an item, FIRST contact us at with your Order Invoice # and the item's name(s) that you wish to return. If an item arrives damaged, please email us at with your Order Invoice # and the damage items name(s) and we will replace the damaged item right away. 
Orders may be placed online, via email at, or via phone/text at (718) 986-4614.
Payment, Pricing & Promotions
We accept Credit/Debit Cards and PayPal for online, email and phone/text orders. Cash and checks may be paid for orders placed via email or phone/text. If you have a coupon/promotion code to use, please enter it in the discount code box, found in your shopping cart, prior to checking out. If placing the order via email, phone or text, please mention it sometime while placing your order.
Tax Exempt
If your organization is tax exempt, please FIRST make an online account on, and then please email us at with your account email and we will update your account to tax exempt. 
General Questions/Comments/Suggestions/Problems/Complaints
Please email us at or contact us at (718) 986-4614.